Back to Articles
Guides & How-Tos

Upgrading older buildings: Video intercom retrofit solutions

14.06.2025
10 min read

The multifamily residential building industry is evolving at a breakneck pace driven by shifting tenant preferences and technology innovation that takes the lead. With speed now being everything in today's culture, video intercom systems have moved beyond their traditional roles as security measures to become core PropTech services. But for owners of existing buildings, the installation of such sophisticated systems always seems daunting with a taint of issues from legacy infrastructure. This article explains how new retrofitting technologies are not only empowering but also worth a great deal to bring state-of-the-art video intercom technology to old buildings without the specific ailments of old buildings.

The Retrofit Challenge: Old Wiring Hurdles

Multifamily buildings of an older age, as pleasant as they are, thus pose a gargantuan challenge to upgrade with the latest technology: their antiquated or absent wiring system. Compared to newer-building properties with lucrative conduit for present-day data cabling, older buildings typically have aging 2-wire or 4-wire intercom installations, or more frequently than not, just plain electrical lines as single-purpose communication wiring. The dream of adding new Ethernet or low-voltage cable the length of an entire building requires expensive and invasive building work, such as punching holes in walls, drilling holes in floors, and disrupting tenants for weeks with noise and disturbance. A nightmare situation deters owners from spending money on upgrades desperately needed, having to settle for lower performance, older systems that cannot keep pace with demands of the day.

Such legacy systems are severely limited. Ancient audio-only intercoms, for instance, do not have visual caller identification, a hidden security deficiency in contemporary city life. They also lose the mobile link via smartphone apps, the potential to be integrated with smart building technology, or the critical access logging capability with top-end access recording for security monitoring. Moreover, replacement components for such old systems are costly and hard to find, and maintenance becomes a perpetual sore spot for building owners. Equipment that is physically mounted within the unit, typically hardwired, adds to the cost and hassle of initial setup and on-going service.

Their owners thus have a dilemma: either the extremely high cost and extensive disruption of a wholesale re-wiring scheme, or to continue with an out-of-date system which is less secure, less convenient, and less competitive in the market place. This so far has discouraged the provision of high-quality video intercoms to much of the housing stock. Jumping over the cabling problem is the answer to enabling the many benefits that existing video intercoms can offer a chance, maintaining older buildings appealing, safe, and operational within a rapidly evolving home landscape.

Smart Solutions: Wireless and IP Power

The introduction of newer communications technologies has introduced revolutionary transformation in how video intercoms may be installed, with smart solutions disallowing the usual practice of installing humungous amounts of fresh cabling. Contemporary systems utilize wireless (Wi-Fi) and Internet Protocol (IP) based modes of communication as its backbone. This initial change makes possible a monstrous reduction in the quantity of cabling physically needed, greatly reducing the complexity of the installation and providing for simple retrofits to non-wireable buildings.
Wireless and IP-based systems are differently beneficial for retrofit applications. Wi-Fi video intercoms, for example, utilize the installed Wi-Fi network of a building so that the master entrance panel can be made internet-connected and so that it can communicate with tenant cellphones or wireless indoor units. This eliminates the need for installing new cables to individual apartment units and offers unflinching flexibility and significantly lower installation costs. Similarly, IP-based solutions, which like the beauty of having more in terms of performance from Ethernet, can be installed so that they reduce new cable runs to an absolute minimum by building on a point already on an existing network and talking to tenant mobile apps over the internet. Both solutions virtualize tenant smartphones to indoor units, removing altogether the cost and intrusiveness of in-unit hardware installations.

These smart solutions exceed mere levels of connectivity; they encompass sophisticated functionality inherent in current property management. Cloud IP solutions allow the property manager to modify tenant lists, control access permissions, and review detailed audit records from any part of the globe with the use of an Internet browser, making conducting business much easier. To residents, the convenience of performing video calls and remotely opening doors via a smartphone app enhances their lifestyle. Though a secure and insured internet connection is of utmost importance to such systems' reliability, the lower demand for wired cabling makes them perfectly placed to be retrofitted into even very old existing buildings without radical structural re-engineering, giving access to a whole new world of convenience and safety.

Leveraging Existing Wires: 2-Wire Magic

Although wireless and IP installations are very flexible, a type of installed infrastructure can also be found in many older buildings: legacy 2-wire or 4-wire intercom cabling. Although these cables were installed for earlier audio-only installations, they represent an underused, useful asset. "2-wire magic" is the name currently applied to new technology developed to reuse this already existing, and in most cases outdated, cabling for fresh IP-based video intercom communication. This is a logical transition between existing infrastructure and increased capability without the daunting cost and tremendous disruption of all-new cabling installation.

Custom-fit converters, adapters, or hybrid approaches are the key to such "2-wire magic." The answer is engineered to supply power and data over installed legacy 2-wire or 4-wire infrastructure. It is now possible for building owners to install IP video entry panels of new IP technology and even in-unit monitors without having to break into walls or pull new conduit to each apartment. The wires in place are utilized as the pathway for high-definition video, pristine audio, and critical data communications, creating an older network valuable as an operational spine for a new system. This revolutionary solution permits intercom video upgrade even in the most daunting retrofit installations.

The benefit of leveraging in-place wires is enormous for buildings of prior construction. It reduces installation complexity, labor cost, and construction schedule dramatically because the most laborious and invasive part of a wired install—pulling fresh wire—is skipped altogether. Homeowners can now retrofit advanced-feature video intercoms, which offer residents mobile app control, remote unlocking, and cloud-enabled management, without compromising the building's historic character or inconveniencing tenants. This "hybrid" approach successfully democratizes access to advanced intercom technology, a cost-effective and feasible alternative for a broad cross-section of aging multifamily structures.

Modernizing with Minimal Disruption for Tenants

One of the highest concerns for building owners who are undertaking any building rehabilitation, especially in inhabited multifamily properties, is not disrupting existing tenants. Protracted construction time, protracted noise, dust, and disturbance of regular operations can lead to extreme tenant dissatisfaction, complaints, and turnover expense. In the case of video intercom retrofits, an unbroken and unobstructed transition is not only a concern but a business imperative that will have direct ramifications on resident relations and building reputation.

New video intercom retrofitting technology is constructed with less interruption to the building process. Using wireless, IP-based, or 2-wire conversion technologies eliminates or reduces the extensive in-unit wiring requirements, or it gets rid of them altogether. This reduces the need for ripping walls open again, drilling big holes in the floors, or making individual appointments with service technicians to enter each apartment. Installation teams can focus primarily on the master entry panel, network installation, and back-end coding, usually completing the upgrade in a flash and with much less invasion of people's space. Using tenant cell phones as the point-in-unit interface also makes it easier, with no hardware placed within units.

The affirmative domino effects of this low-invasion process are strong for both tenants and property managers. Residents enjoy a seamless transition towards greater security, unparalleled convenience, and improved way of life with minimal disruption of their daily lives, hence creating satisfaction for the redevelopment's moving towards modernity. To property owners, it provides the alleviation of the logistics nightmares, tenant complaints, and possible compensation for long-intrusive overhauls. This process not only offers a more enjoyable upgrade experience but also increased tenant loyalty and greater levels of resident satisfaction and retention, demonstrating considerate investment in their home.

Cost-Effective Upgrades: ROI for Owners

Although the initial hardware expense of new video intercom systems is itself a costly expenditure, the cost savings in labor for pressing ahead to have such an upgrade in the long term, particularly for older buildings, are labor-based. Retro-fit old wire, with all the gigantic new cabling required throughout a building, is too restrictive and typically makes such a project not worth it. But when retrofitting these technologies such as wireless, IP-based solutions, and 2-wire conversion technologies, these installation costs are minimized significantly, turning what was initially an upgrade cost into a cost-saving upgrade with a favorable return on investment (ROI) for building owners.

Cost-effectiveness is not just in lower installation costs. Modern video intercoms bring substantial cost of operations savings as well. For instance, cloud-managed solutions eliminate the necessity for manual directory maintenance, especially when integrated with property management software (PMS), to free up quite a significant amount of staff time. They can also discontinue the necessity for physical rekeying drills, ease vendor and delivery access, and even reduce liability insurance premiums through improved security. Case studies have shown quantifiable annual cost savings on converted buildings with a concrete return on investment through effective operating and reduced administrative headaches.

In addition to direct cost savings, return on investment to property owners also is diversified and encompasses increased property value and marketability. In today's competitive rental environment, high-technology video intercoms are a high-end amenity that support tenant acquisition and retention and enable renting at premium prices. Contented tenants, with enhanced security and convenience, will be much more willing to take advantage of lease renewals, i.e., much less cost for tenant turnover (vacancies, advertising, unit preparation). With these affordable retrofit methods being used in a thoughtful and deliberate way, older building owners can keep their buildings for the long haul, make them more marketable, and achieve enormous long-term cost benefits, which makes the upgrade a smart and justifiable strategic decision.

The history of retrofitting old buildings with new video intercoms has been transformed at its core. What was once considered an impossible feat, largely due to the prohibitive cost and disruption of re-wiring, is now possible and one with extremely positive consequences. By smartly embracing state-of-the-art retrofit technologies such as wireless, IP-based products, and innovative reuse of installed 2-wire base building infrastructure, building owners can bypass the traditional barriers and realize the full potential of newest-generation video intercom technology. The article has illustrated how such solutions not only bypass legacy wiring limitations but also enable zero-tenant disruption, the outcome of which is more efficient migration and higher satisfaction. Last but not least, combining such systems with one another in an integrated system is an investment that pays a good dividend in terms of increased security, improved operational efficiency, increased property value, and increased tenant retention. For older properties that desire to succeed in today's multifamily environment, their use is not a choice, but a door to future success.

Ready to Solve Your Intercom Problems?

Get a free assessment of your current system and discover how much you could save with a smart intercom upgrade.

Schedule Free Consultation

Free Download

Get our complete guide: "The NYC Landlord's Guide to Smart Intercom Systems"

Need Expert Advice?

Speak with our NYC intercom specialists about your specific building needs.

Call Now